Pacific Coast Post Acute Reviews

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Get some of your questions answered as you read reviews about Pacific Coast Post Acute. Our residents and their loved ones have impactful testimonials and insights about their experiences at Pacific Coast. Our top-of-the-line facility and our dedicated care teams can help you find health and healing. Read reviews or write one of your own!

All Reviews

4.2

97 reviews

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Profile photo of randa ismail
randa ismail on Google
9 days ago

Excellent service Peter and jose dis excellent work and got my shoulder movement

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Claudia Chavez on Google
15 days ago

Business response 15 days ago

Thank you for sharing your experience with us.
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Fernando Diaz on Google
22 days ago

Well I just wanna thank everyone who helped me out. All the nurses were exceptional and provided the best care.CNAs Nathan , Mario were great. The therapist were also super professional and encouraging, Brian , Juan , Jordan and Bianca. They did a real good job. Would highly recommend it to anyone who needs physical therapy.

Business response 22 days ago

We genuinely admire your kind words and are thrilled to hear about your positive experience at Pacific Coast Post Acute. Thank you for recognizing the exceptional care provided by our nurses and therapists. Your recommendation means a lot to us!
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Christina on Google
30 days ago

Hi everyone, my mother has been here since 2020. Everyone here has been wonderful with my mom. The one thing that concerns me is dinner time never comes out at a decent time. All of these residents should be eating at an earlier time . The time that dinner comes out is too late 6:00 6:15 6:30 pm sometimes 6:50 . I’m sure the residents have been waiting since 5:00 pm there needs to be a change and soon .

Business response 29 days ago

Thank you so much for your kind words about our team and for trusting Pacific Coast with your mother’s care since 2020. It means a lot to hear that your experience with our staff has been so positive. We also really appreciate you bringing the dinner timing to our attention. We completely understand your concern and agree that our residents should be able to count on their meals being served at an appropriate and consistent time. This is something our team is actively addressing, and we will continue working to improve the consistency of our dinner service. Thank you again for your feedback and for being part of the Pacific Coast family!
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Lola Smith on Google
49 days ago

If I could give them loss than zero I would . They took me down to the shower room and there was oo all over the shower room

Business response 29 days ago

Thank you for bringing this to our attention. We’re sorry to hear that your experience did not meet expectations. Your feedback has been shared with our management team, and we take concerns like this seriously. We would welcome the opportunity to speak with you directly—please contact us at (831) 424-8072 at your convenience.
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Linda Curtis on Google
50 days ago

Business response 29 days ago

Thank you, Linda, for taking the time to leave a 5-star rating. We’re glad to hear you had a positive experience with us at Pacific Coast Post Acute. Your support means a great deal to our team.
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marvin shortes on Google
3 months ago

Dr. Nurses and CNA have been great here have given great care they are true pros and care about catering for their patient

Business response 29 days ago

Hi Marvin. Thank you for sharing your positive experience. We are thrilled to hear that you received great care during your time with us. Your kind words mean a lot to our team, and we will be sure to pass them along. We appreciate you taking the time to leave a review.
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Michael Smith on Google
3 months ago

Business response 29 days ago

Thank you for bringing this to our attention. We’re sorry to hear that your experience did not meet expectations. Your feedback has been shared with our management team, and we take concerns like this seriously. We would welcome the opportunity to speak with you directly—please contact us at (831) 424-8072 at your convenience.
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Rochelle McLeod on Google
3 months ago

DO NOT TRUST THIS PLACE!!!!! This is the worst place you could ever put an elderly parent. DO NOT be fooled by the good reviews. It’s a money making organization. They ARE horrible!!!!!! Tasia in HR is the worst, and unethical…. They are not in the business of rehabilitating your elderly parent, or helping them with the basic of needs, and just looking to make as much money off of your elderly parent as possible…

Business response 29 days ago

Rochelle, we’re sorry to hear that you remain frustrated with your experience. We take concerns from our residents and their families seriously, and as you know, we have previously spoken with you directly regarding your concerns. Because we respect the privacy of our residents and families, we don’t believe a public forum is the appropriate place to discuss the specific details of your mother’s stay or account. We would be more than happy to speak with you again and help address any remaining questions or concerns. Please feel free to contact me directly or stop by the facility so we can assist you. — Connor Copeland, Administrator
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Bonnie Gibb on Google
3 months ago

Elisa was a great help in locating my relatives mis placed clothes

Business response 29 days ago

We’re utterly delighted to hear that Elisa was able to assist you in locating your relative’s misplaced clothes. Thank you for sharing your experience with us.
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Christina Cardona on Google
3 months ago

My mother has been here for about 5.5 years and in the beginning it was the hardest thing for her. I am so grateful for all the employees at PCPA for all they do. It’s a hard job for everyone but I want to say thank you all for making my mother feel at home .

Business response 29 days ago

We deeply respect your kind words and are truly grateful for your heartfelt feedback. Thank you so much for taking the time to share your experience with us. We understand that placing a loved one in a care facility is never an easy decision, and we can only imagine how difficult those early days must have been for both your mother and your family. It means the world to us to know that over these 5.5 years, our dedicated team at PCPA has been able to make your mother feel at home and comfortable. Our employees pour their hearts into their work every single day, and knowing that their efforts have made such a meaningful difference in your mother’s life is truly the greatest acknowledgment they could receive. We will be sure to pass along your warm appreciation to all of our staff members, as they truly deserve to hear how much their hard work and dedication are valued. Thank you once again for your kind and touching words, and for trusting us with the care of your mother. It is a responsibility we do not take lightly.
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Brent MacIsaac on Google
4 months ago

Very friendly and attentive and encouraging Elisa and staff are well versed in duties and great personalities

Business response 29 days ago

We are ecstatic to hear that Elisa and the staff at Pacific Coast Post Acute were friendly, attentive, and encouraging. Thank you for sharing your positive experience with us.
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Socorro Castellanos on Google
4 months ago

Elisa, es excelente es una persona muy amable combinada con la gente igual las trabajadoras que atienden mi mamá ,Elisa tienda carisma

Business response 29 days ago

Your feedback is incredibly valuable. We are glad to hear about the excellent care provided by Elisa and the staff at Pacific Coast Post Acute. Thank you for sharing your experience with us.
Profile photo of Suly Vázquez
Suly Vázquez on Google
4 months ago

I feel comfortable & welcome every time I go. That makes me feel patients are taken care of with patience & that staff knows what is needed. I appreciate the staff & therapists that all seem to work as a team.

Business response 29 days ago

Your feedback is incredibly valuable. We appreciate your kind words about our staff and therapists working as a team. Thank you for sharing your experience with us.
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Ana Carrillo on Google
4 months ago

Since my loved one has been residing at Pacific Coast Post Acute Rehab, Elisa has provided exceptional customer service. All of the staff have been extremely helpful and professional in making my loved one feel welcome and cared for. When at the front desk, Elisa is always attentive, warm, and welcoming, making our family feel comfortable and supported. Her kindness, professionalism, and genuine compassion truly make a difference. Thank you, Elisa, for all that you do!

Business response 29 days ago

Your positive experience with Elisa and the staff at Pacific Coast Post Acute is greatly appreciated. Thank you for taking the time to share your feedback.
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Robert D on Google
4 months ago

Business response 29 days ago

Thank you, Robert!
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Shortyy Boo on Google
4 months ago

I went to visit my grandmother today and as I was entering the room I didn’t know whom was with my grandmother and I didn’t walk in, instead I listened only because I seen her smiling and the young lady named Elisa was so tender and very sweet to my grandmother and i was so happy and not worried that my grandmother was lonely and sad. Elisa is genuinely caring person her smile her honesty has my grandmother very comfortable the staff is amazing thank you

Business response 29 days ago

We are truly delighted to learn about the excellent care Elisa gave your grandmother. Thanks for kindly sharing your feedback with us.
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Dealori Jackson on Google
4 months ago

I will never recommend this facility to someone. The dishes was dirty.

Business response 29 days ago

We’re sorry to hear about the issue with the dirty dishes. Please feel free to reach out to us at (831) 424-8072 to discuss this further. Thank you for your feedback.
Profile photo of Richard B. Dickman
Richard B. Dickman on Google
5 months ago

Business response 29 days ago

Thank you, Richard! Please feel free to reach out to us so we can know how we can improve.
Profile photo of Margarita Arroyo
Margarita Arroyo on Google
6 months ago

Elisa is always willing to help attentive and is very good with my mothers . I like that she walks patients outside she’s very talkative, smiles always and her spirits are always inspiring

Business response 29 days ago

We genuinely admire your kind words about Elisa’s care for your mother. Thank you for sharing your experience with us.
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Tammie Hogg on Google
6 months ago

My mother was placed here for 2 months. I can say the care has gotten better since last year. Elisa was great!! She would come in almost every time I was there to check on my mom and was always smiling, caring attitude, and brighted the room. I also would like to thank the therapist that worked with my mom. They all did a great job!!!

Profile photo of Lupeann Ramirez
Lupeann Ramirez on Google
7 months ago

It’s been a pleasure meeting so many knew people. Elisa is approachable, knowledgeable, and very professional.

Profile photo of Renee Birmingham
Renee Birmingham on Google
8 months ago

Our experience at PCPA has been & continues to be the BEST Possible. The entire staff from the Dr’s, Nurses, Physical Therapists, CNA’s to Laundry, Housekeeping, Cooking, Personnel & Beauty Needs have ALL been & continue to be met on a daily basis. Everyone is kind, loving & compassionate to our mother whom has been in long term care with Alzheimers Dementia for 11-years next month. Not only do they meet her needs physically, the Activities they Help her to engage in on a daily basis has helped her emotionally & psychologically with & through this difficult time in her life. She still enjoys many of the different activities they do everyday even though she may not be able to engage as she once did. A Huge Thank You to Mercy, head of activities, for All she does, “Activities” would not be what they are if not for Mercy, she is a True Blessing in So Many Ways!!! My sister & I are So Very Grateful for the Care provided for & to our Mother at PCPA as not one person alone can provide the Care needed for someone suffering from this horrible disease!! Thank You For Your Loving & Excellent Care PCPA!!!❤️

Profile photo of Jasmin Carrillo
Jasmin Carrillo on Google
8 months ago

Elisa is a nice humble person dedicated to us always positive makes us always checking up on us always with a smile

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